Frequently Asked Questions
Everything you need to know about getting chef-prepared meals delivered to your door.
How do you ensure the meals stay frozen during shipping?
We use high-grade insulated liners and a calculated amount of dry ice in every shipment to ensure your meals remain at a safe, frozen temperature until the evening of your delivery date.
Are the meals pre-cooked or do I need to cook them?
All Fresh Chef meals are fully cooked by our professional culinary team. You simply need to heat them in the microwave or oven following the instructions on the label, typically taking 5 minutes or less.
Can I skip a week or cancel my subscription at any time?
Yes, our service is flexible. You can skip a delivery, change your meal selection, or cancel your subscription directly through your account dashboard as long as it is done before the weekly cutoff time.
What should I do with the packaging materials?
We prioritize sustainability. Our cardboard boxes and thermal liners are recyclable in most curbside programs, and our meal trays are BPA-free and recyclable as well.
Do you cater to specific dietary restrictions or allergies?
We offer a variety of options including gluten-free, keto, and vegetarian meals. While we take precautions to prevent cross-contamination, all meals are prepared in a facility that handles nuts, dairy, and soy.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with your delivery, please contact our support team within 24 hours for a refund or credit.